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Frequently Asked Questions

Frequently Asked Questions

MANAGEMENT AND MAINTENANCE

We pride ourselves in the availability and accessibility of our management team! We are here to ensure your experience is as wonderful as possible with friendly team members ready to assist!

Cypress Lake at Stonebriar Apartments offers a team of maintenance professionals and an after-hours emergency maintenance line to call for emergencies.

Our service technicians are able to provide assistance while you're enjoying life in Frisco! You do not need to be present for your maintenance request to be addressed, but if you would prefer to be there, you're more than welcome.

We ask that all maintenance requests are submitted through your resident portal. If you need assistance completing this, our team is happy to help.

If you find yourself locked out during business hours, stop by our office, call our leasing team, or submit a help request online! If you are locked out after hours, contact a locksmith if necessary.

AMENITIES

At Cypress Lake at Stonebriar, you'll find a variety of amenities that make living in vibrant Frisco even better, such as:
Dual Resort-Style Swimming Pools for Everyday Relaxation

  • With two resort-style pools on-site, residents have plenty of space to unwind, cool off, or spend a weekend outdoors without leaving home. It’s an easy way to enjoy Frisco’s sunny weather after visiting nearby spots like The Star or Stonebriar Centre. 
Fully Equipped Fitness Center for Active Living
  • The modern fitness center makes it simple to maintain your workout routine close to home. Whether you’re training before work or winding down after exploring Frisco’s parks and entertainment districts, everything you need is right on-site. 
Sport Court for Recreation and Friendly Competition
  • The basketball court adds a fun, active element to the community, perfect for pickup games or casual recreation. It’s a great way to stay active while enjoying time outdoors with friends and neighbors. 
Sleek Apartment Interiors with Modern Finishes
  • Inside each home, granite countertops, soaring ceilings, and in-unit laundry connections create a comfortable and stylish living space. These thoughtful details make everyday routines feel more convenient and refined.

Our community has general parking or garage parking is available for residents for a fee. Please contact our leasing team for additional information. 

Everything you need is right here at Cypress Lake. Boasting a 24-hour fitness facility, a resident clubhouse, a soothing pool complete with a spa, outdoor kitchens, indoor basketball, and so much more. Find out more by checking out our Amenities page, then get in contact with our leasing team!

Cypress Lake at Stonebriar Apartments is proud to be pet-friendly! We even offer a dog park so you and your furry friend can run off some energy, and then go back to your cozy home for snuggles. Call our leasing office to discuss breed restrictions, pet rent, or any other questions you may have.

Your new home will have a fully furnished kitchen including refrigerator, stove, microwave and dishwasher. Full-size washer/dryer connections are also included for your convenience.

Our Frisco, TX apartments are unfurnished, meaning they are a blank canvas for you to create. Fill your space with what matters most.

ADMINISTRATIVE AND LEASING

We aim to approve all applications within 48 hours. If you have questions about the status of your application, please call our leasing team!

At Cypress Lake at Stonebriar Apartments, paying rent is made easy. You can choose to make your payments online with a bank account, debit, or credit card, or our office team is able to accept personal checks or cashier's checks!

When living at these Frisco apartments, renters' insurance is required. We offer a damage waiver program for all our residents, or you may supply your own 3rd-party policy. For more information on renters' insurance, contact our leasing team, who would be happy to discuss!

At Cypress Lake at Stonebriar, we are happy to offer all residents internet and cable for a lower cost than can be obtained elsewhere.

If your situation changes, we offer buy-out options with a lease termination fee! When you need our assistance, please call our leasing team to discuss your options for leasing changes.

Cypress Lake at Stonebriar Apartments will provide utility set-up information prior to moving into your new home!

At Cypress Lake at Stonebriar Apartments, residents are responsible for paying all utilities. You are able to pay your monthly utility bill along with your rent through our online portal for added convenience!

LOCATION AND DIRECTIONS

Frisco has many distinct neighborhoods to choose from and has something for everyone. Here are some of the best places to live when you're looking for a Frisco, TX apartment for rent:
Prestmont 

  • This established West Frisco neighborhood offers a peaceful suburban feel with tree-lined streets and convenient access to major roads like the Dallas North Tollway. Residents enjoy quick access to shopping, dining, and everyday conveniences while still feeling tucked away from busier commercial areas.
Frisco Corners 
  • A centrally located pocket of Frisco, this area provides easy access to retail centers, dining spots, and major commuter routes. It’s a convenient choice for renters who want to stay close to the city’s core amenities and entertainment options.
Villages of Stonebriar Park 
  • This residential area near Stonebriar is known for its quiet surroundings and proximity to some of Frisco’s most popular shopping and entertainment destinations. The neighborhood offers a balanced lifestyle with both comfort and accessibility.
Near Stonebriar Mall 
  • Centered around Stonebriar Centre, this area is ideal for renters who want immediate access to premier shopping, dining, and entertainment. Its location also provides strong connectivity to major employers and surrounding North Texas cities.

Frisco offers a fast-growing, suburban lifestyle with access to major employment centers, premier shopping and entertainment districts, and abundant outdoor recreation. Whether you're looking for vibrant sports and entertainment, upscale retail and dining, or access to parks and open space, here are some of the unique features to consider:
Central North Texas Location & Connectivity

  • Frisco’s location in the Dallas–Fort Worth metroplex provides easy access to nearby cities like Plano and Dallas via major highways. This makes commuting, errands, and regional travel simple and efficient for residents.
Premier Sports & Entertainment Districts
  • The city is home to major attractions like The Star and Ford Center events, offering year-round entertainment, professional sports energy, and community events. Residents enjoy being close to some of the most dynamic venues in North Texas.
Upscale Shopping & Dining Destinations
  • Frisco features top retail hubs such as Stonebriar Centre along with nearby dining and entertainment options throughout the city. These destinations make it easy to enjoy everything from daily conveniences to upscale weekend outings.
Outdoor Living & Scenic Green Spaces
  • With nearby parks like Kaleidoscope Park and other local outdoor areas, Frisco offers plenty of opportunities to relax, walk, and enjoy the outdoors. These spaces help balance the city’s energetic growth with a refreshing natural environment.

There are many fun activities to do in Frisco! Cypress Lake at Stonebriar’s Frisco location puts residents in the heart of the city’s most vibrant shopping, entertainment, and outdoor destinations. Major attractions and activities in the area include:

  • The Star in Frisco 
  • Ford Center 
  • Stonebriar Centre 
  • Kaleidoscope Park 
  • Frisco Square 
  • Riders Field 
  • Toyota Stadium (home of FC Dallas)

Cypress Lake at Stonebriar in Frisco is only minutes from Frisco’s top employers. The proximity to the Dallas North Tollway, Sam Rayburn Tollway, and Preston Road gives easy access to healthcare, education, corporate, sports, and tech employers, like:

  • University of North Texas at Frisco 
  • Collin College 
  • Medical City Healthcare (Medical City Frisco campus) 
  • Toyota Motor North America 
  • KeHE Distributors (regional distribution presence in North Texas) 
  • JPMorgan Chase (major Frisco/Plano employment footprint) 
  • Ericsson (Frisco/Plano telecom presence) 
  • Frito-Lay 
  • Comerica Bank 
  • City of Frisco Government Offices

Cypress Lake at Stonebriar Apartments is close to everything, so although there is no public transportation, Target and many other stores are a short walking distance.

Great schooling and education are right around the corner as we are located in the Frisco Independent School District.

Cypress Lake at Stonebriar Apartments is easily located just north of Highway 121. From Highway 121, take the exit for Preston Road and go north two lights to Warren Parkway. Turn left on Warren Parkway, and our beautiful community will be located a short distance down on the right.

Cypress Lake at Stonebriar Apartments is within walking distance or short driving distance to Stonebriar Mall, grocery stores, shopping, and restaurants.  

FOR FUTURE RESIDENTS

To apply for your new home at Cypress Lake at Stonebriar Apartments, visit our Floor Plans page or select the Apply Now link at the top of the page.

When reviewing an application to rent at Cypress Lake at Stonebriar Apartments, we conduct identity verification, a criminal background check, verify rental history, analyze credit history, and income-to-rent ratio. If you have questions about our application process, please review our Rental Criteria located in the Apply Now section of our website, or feel free to contact our leasing team to speak with one of our friendly team members.

Applicants must have verifiable income equal to or greater than 3 times (gross) the market rent. Guarantors must have original, verifiable income equal to or greater than 6 times (gross market rent).  For additional information, please refer to the Rental Criteria under the Apply Now section of our website.

Rental qualification is at least 12 months of verifiable 3rd party rental or mortgage payment history.

Our property uses Nova to verify income. If no records are found using this software, you may be asked to provide two other verification methods, such as banking information or past paystubs to validate income.

Our system generates a risk vs credit score. Bankruptcies, judgments, and balance(s) owed to other management may cause an applicant to be denied.

You have picked a wonderful place for your first home! At Cypress Lake at Stonebriar Apartments, we are so excited to welcome you into our tight-knit community with all the features you're sure to love.

If your new home is fully ready, we are happy to show it to you, or you are welcome to come take a tour of our model homes! Call our property staff to arrange the best time so there is no wait and enough time to answer any questions you have about your new home!

Our team suggests making a previously arranged appointment to prevent any wait time and to make sure all your questions about these Frisco apartments are addressed. However, we do also accept walk-ins.

We do not offer self guided tours at this time but we are more than happy to show you around during office hours.

Of course! We can send you a link to verify your ID and gather all information before you arrive. This will allow us to immediately take you on a tour of our beautiful community.

For the safety and security of our property, team, and residents, photo ID is required for anyone taking a tour.

Your apartment will be prepped and ready for you to move in. We make sure your home is professionally cleaned, painted, and functioning properly so that when you move in, you're ready to relax at home.

Our community is located in the heart of Frisco, and due to the urban environment noise levels are expected to be moderate.

We want our residents to make their space feel like home. There are guidelines as to what is permitted. If you have questions about decoration ideas, call the leasing office for details!

Residents are responsible for paying monthly fees. Please contact the office for more details.

Subletting and short-term rentals such as Airbnb, VRBO, etc., are strictly prohibited.

Our community's quiet hours are 10 PM to 8 AM.  If you would like to host a small event, the resident clubhouse is available for $75 per hour.

Move-in payment may vary based on your approval status. Please contact a team member for details.

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