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Posted On: 9/26/2023
Recent maintenance
Your maintenance personnel always do a good job for me.
By: Chrystine Smith Verified Resident
Source: Property Site
Posted On: 9/13/2023Kaston was very helpful and polite!
By: Jayson Schlessman
Source: GOOGLE PLACES
Posted On: 8/31/2023
New Resident
I wanted to give some feedback on my move in experience. I have lived in several apartments over the years and this front... office and management team is by far superior. Stephanie is very accommodating and always pleasant with every interaction. I am a full time working single mother and she always responded to my questions and requests quickly and efficiently. At one point, I received help from Olivia and she stopped what she was doing to make sure I was taken care of. She was so kind and made me feel welcome even though I hadn’t made a scheduled appointment. After move in I received help from two other front office team members and both were so friendly and inviting and made me feel as though I’ve known them for years. The kindness and professionalism amongst this group is truly incredible and insanely hard to come by in todays world. They have made what has always been a stressful transition so easy and I am so appreciative. I am looking forward to being a part of this community because of them! Thank you ladies for going out of your way to make me feel at home!! Read More about New Resident
By: Taylor Coin Verified Resident
Source: Property Site
Posted On: 8/30/2023Location is perfect. Not too far from work or restaurants. The leasing consultant Stephanie was great and the the process... was fast.Read More about
By: Dante Delagarza
Hi Dante,
We're so happy to hear that you love our location, close to your work and dining. We are thrilled that Stephanie made such a positive impression and that you have given us the honor of providing your apartment home. Thank you for sharing.
Warm regards,
Gaines Investment Trust
858-454-0322
Nothing but GREAT things to say about Cypress lake apts ! Such a beautiful property and I loved the young lady that assisted... me Olivia. She’s amazing and such a great people person definitely come to her for all your needs. She made me feel super comfortable and made me fall in love with the property super quick.Read More about Amazing !
By: Mayra Sanchez
Source: Property Site
Posted On: 8/16/2023Beautiful community! The location is great and I love the amenities. Special shout-out to Olivia. She is the best! So friendly... and helpful.Read More about
By: Kacy Watts
Hello Kacy,
Thank you for connecting with us and for sharing your positive feedback. We're pleased to hear how much you enjoy our community and that you found Olivia to be so helpful. It is our pleasure to provide you with an excellent place to call home in a convenient location with an array of amenities and a hospitable team. If there is anything we can ever do for you, please do not hesitate to reach out to us. We are glad you are here.
Gaines Investment Trust
858-454-0322
Posted On: 8/16/2023Gorgeous gorgeous gorgeous property! Fell in love immediately! Olivia made everything so smooth and comfortable for me. She’s... definitely the best in office.I’m definitely recommending family and friends to Cypress lake apts!Read More about
By: Mayra Sanchez
Hello Mayra,
Thank you for connecting with us and for sharing your positive feedback. We're pleased to hear how much you enjoy our community and that you found Olivia to be so helpful in the leasing process. It is our pleasure to provide you with an excellent place to call home in a convenient location with an array of amenities and a hospitable team. If there is anything you need as you settle in, please let us know.
Gaines Investment Trust
858-454-0322
Posted On: 7/21/2023Good location, close to shops and restaurants, good attention from all the staff, especially maintenance supervisor, greetings!
By: Argenis Hernandez
Source: GOOGLE PLACES
Posted On: 7/3/2023I appreciated working with Kaston today to get my garage notice in. She genuinely wanted to help me resolve the situation... and was friend, helpful and resourceful in finding the answers to my questions. It was refreshing to work with her.Read More about
By: Miranda Maricle
Source: GOOGLE PLACES
Posted On: 6/28/2023Stephanie, the leasing agent, was so helpful and informative in finding my new apartment home. She had my best interest at... hand, I couldn't have asked for anyone better.Read More about
By: Trinity Douglas
Source: GOOGLE PLACES
Posted On: 6/28/2023I love Cypress Lake At Stonebriar! I came in for a tour and the leasing Agent was so nice, and personable. This place really... feels like home. Thank you Trinity for all your help!Read More about
By: Stephanie Castro
Source: GOOGLE PLACES
Posted On: 6/26/2023Cypress Lake is Bea-uti-ful! The Assistant Manager helped me and was so awesome... it was her first week but I could tell... she loved this place! She made me loved Cypress Lake and I can't wait to move in! Plus her name is my name too so I will always remember the best tour with the best agent at the best property in Frisco!Read More about
By: Olivia Flores
Hello Olivia,
Thank you for taking the time to share your recent experience touring Cypress Lake. We take pride in providing a great place to live and hope you will join us as a valued resident soon! Please don't hesitate to contact us if we can answer any questions or help you secure one of our apartment homes. We hope to hear from you soon!
Gaines Investment Trust
858-454-0322
Posted On: 6/20/2023The property is beautiful and Ashley, the manager, was very informative and friendly.
By: Ruth Bass
Source: GOOGLE PLACES
Posted On: 6/20/2023Omg! I went to tour for my new apartment at Cypress Lake and met the friendliest manager, Ashley, EVER. So sweet and could... tell she wanted to help me find the perfect apartment! Well we did and I move in on July 4th! Yay!Read More about
By: Mindy Sargent
Source: GOOGLE PLACES
Posted On: 6/20/2023Wow! I’ve been touring all the apartments around Plano and Frisco. I finally found THE PLACE!! This property is amazing and... the staff is so nice. I did my tour with Ashley. She answered all my questions, was super nice, and made me feel at home! I can’t wait to move in.Read More about
By: Haleigh Wages
Source: GOOGLE PLACES
Posted On: 6/20/2023The property is beautiful and Ashley, the manager, was very informative and friendly.
By: Ruth Bass
Source: GOOGLE PLACES
Posted On: 6/14/2023
Locks changed in 24hrs
I am very happy to have maintenance along with the office staff have my locks so quickly. I needed to have them replaced... and I feel very comfortable knowing my safety and concerns were promptly prioritized. Thanks Ms. Perla and your team. Read More about Locks changed in 24hrs
By: Janelle Greenidge Verified Resident
Source: Property Site
Posted On: 6/6/2023
Outstanding Maintenance WorkerI
I'm sad to hear that Moses is leaving to work closer to his home. I was so impressed with his
maturity &his work ethics,... attitude & politeness. Not to mention the quality of his work. He was excellent @ every task..Thank you Moses. You will be missed.Read More about Outstanding Maintenance WorkerI
By: Anonymous Verified Resident
Source: Property Site
Posted On: 5/4/2023Stephanie assisted me and she was great! Her personality was upbeat and engaging. She was very informative and professional!... Thank youRead More about
By: thomas satterthwaite
Source: GOOGLE PLACES
Posted On: 4/27/2023I've moved over 20 times in my young adult life and every experience has been eventful in some way. I'm glad to share that... the staff here goes above and beyond to make the moving process as stress-free as possible! Specifically, my correspondence with Perla was IMMENSELY helpful as she is attentive and quick to respond! Though I may have just moved in, I'm looking forward to calling this home for a long while.Read More about
By: P P
Source: GOOGLE PLACES
Posted On: 4/5/2023I was looking into moving back to the area and called to schedule a tour. Candy was a super polite, informative agent! She... made the experience comfortable and answered all questions I had with 0 issues! Really looking forward to see if this will be a fit.Read More about
By: Susana Aparicio
Hi Susana,
We are thrilled you enjoyed your experience with Candy! Thank you for taking the time to share this incredible review. Please let us know if there is anything else we can do to help.
Very Best,
Gaines Investment Trust
858-454-0322
I’ve lived here for almost 10 years and have never had a problem with the people who work here. Maintenance is always great... and they get the job requests done quickly and cleanly, rent doesn’t go up like $200 like other complexes and the staff is always nice and ready to answer any question.Read More about Almost 10 years living here
By: Marcellius Tiongco Verified Resident
Source: Property Site
Posted On: 2/15/2023We had a great time vising a friend that lives in this complex. We grilled and swam. Their pool and grill area are awesome.... They also had a maintenance man on call on Sunday that helped us out with anything we needed.Read More about
By: M. Alicia Reyes
Hello,
It's wonderful to hear about your positive experience and description of the community. We always strive for 100% satisfaction, so it's outstanding to hear that you enjoyed your visit and working with our team. If you ever need anything else from us, please feel free to call or stop by. We hope to hear from you again soon!
Thank you,
Gaines Investment Trust
858-454-0322
Posted On: 2/11/2023Leasing professional Juanita S is absolutely helpful and we had a great experience of the community and liked the apartments... very muchRead More about
By: Sindhuja Valeti
Dear Sindhuja,
Juanita will be so glad to know how much she helped to improve your experience here at Cypress Lake. We appreciate your 5-star review!
Thank you,
Gaines Investment Trust
858-454-0322
Posted On: 2/11/2023Juanita S. Was a great helper she toured the property with me let me see the apartment and the amenities it and she was great
By: Tammy Taylor
Hi Tammy,
Thank you for this fantastic review of Cypress Lake! Juanita and our entire team work extremely hard to deliver exceptional service, so we love to hear that you enjoyed your visit. We hope to call you a valued resident soon! Please let us know if there's anything else we can do to help.
Sincerely,
Gaines Investment Trust
858-454-0322
Posted On: 2/6/2023I’ve been meaning to make a review for a while to rave about Juanita Sanchez and Alexis Babers. They are consistently professional,... helpful, and proactive when it comes to issues. When they are in the office, I am confident that we will come to a solution easily. I cannot recommend them enough!Read More about
By: Nicole Arnold
Hi Nicole,
We are humbled by your high praise and kind words about Juanita and Alexis, and we are glad you made the time to write this great review. They work hard and are dedicated to serving our visitors and residents, so we know they will be delighted to see your comments. Thank you for sharing. Please don't hesitate to reach out if you need anything. We're always happy to help.
Warm Regards,
Gaines Investment Trust
858-454-0322
Posted On: 1/30/2023I walked into Cypress Lake Apartments and needed something immediately. I had the pleasure of working with Ashley. She was... so knowledgeable and personable, I felt right at home. I would 100% recommend that if your looking for a beautiful property with a great staff, stop in see for yourself.Read More about
By: Christina Rollins
Dear Christina,
Thank you for taking the time to share your recent experience at Cypress Lake at Stonebriar with Ashley. We take pride in providing a great place to live and hope you will join us as a valued resident soon! Please don't hesitate to contact us if we can answer any questions or help you secure one of our apartment homes. We hope to hear from you soon!
Sincerely,
Gaines Investment Trust
858-454-0322
Posted On: 1/28/2023Juanita is pure gold!! She has excellent customer service and was amazing with giving me all the details I needed! Alexis... is also great as she greeted me with a big smile and was so friendly!Read More about
By: L.A. Media
Hello,
Thank you so much for taking the time to recognize Juanita and Alexis. They work hard and are dedicated to serving our residents, so we know they will be delighted to see your comments. Please don't hesitate to reach out if you need anything. We're always happy to help.
Kind Regards,
Gaines Investment Trust
858-454-0322
Posted On: 1/28/2023Alexis and Juanita was great with answering my questions! Awesome girls
By: Britney J
Hi Britney,
Thank you for this thoughtful 5-star review! Alexis, Juanita, and our entire team will be thrilled to see your comments. Thank you for sharing! We love to hear you're enjoying Cypress Lake at Stonebriar, and we sincerely appreciate your recommendation. We hope to continue serving you in the years to come!
Warm Regards,
Gaines Investment Trust
858-454-0322
Posted On: 1/28/2023Juanita was amazing and her customer service was flawless. Definitely recommend this place
By: Sergio Leon
Hello Sergio,
Thank you so much for the recommendation and the high praise for Juanita. She will be so happy to see how much her top-notch service meant to you! Please let us know if there is anything else we can do for you.
Most Sincerely,
Gaines Investment Trust
858-454-0322
Posted On: 1/28/2023Great property and great staff. The leasing agent Juanita was helpful and insightful when I asked about the area. Haven’t... made my decision yet but after touring this is a top option for me!Read More about
By: Sydney Dickerson
Hi Sydney,
We love to see you had a 5-Star experience with Juanita! We're so proud of her and our entire team at Cypress Lake at Stonebriar as they work hard to see that our residents and visitors are always taken care of. We would love to serve you as a valued resident and hope to hear from you soon. Thank you for stopping in!
Very Best,
Gaines Investment Trust
858-454-0322
Posted On: 1/28/2023I had alot of questions about the property and needed clarity. i visited the apartments late December 2022, looking for a... 1 bedroom. I was greeted by Juanita and instantly, she was able to answer any questions i had on my mind. Very friendly staff and outgoing.Read More about
By: Breighanna B
Hello Breighanna,
Thank you for taking the time to share your recent experience of touring Cypress Lake at Stonebriar. We take pride in providing a great place to live and hope you will join us as a valued resident soon! Please don't hesitate to contact us if we can answer any questions or help you secure one of our apartment homes. We hope to hear from you soon!
Kind Regards,
Gaines Investment Trust
858-454-0322
Posted On: 1/27/2023I am writing to express my appreciation for the outstanding service I received from your leasing agent, Juanita. She was... incredibly helpful and knowledgeable throughout my entire tour process. From the moment I stepped into the office she greeted me with a warm smile and provided excellent customer service that made me feel valued as a guest. She answered all of my questions thoroughly and responded quickly to any additional inquiries I had over the phone or in person. Her attention to detail was remarkable; she really went out of her way to make sure everything about your property was clear so there would be no misunderstandings down the line. Juanita's professionalism is exemplary, making it easy for anyone who works with her – whether they are tenants or landlords – have complete trust in their dealings with her as well as peace of mind knowing that their needs will be taken care of promptly and efficiently by someone who truly enjoys what they do.Read More about
By: Diana Robinson
Hi Diana,
We are happy to hear you found Juanita to be so supportive during your experience at Cypress Lake at Stonebriar. It is always our goal to provide the highest level of service to all our residents and prospective residents, and we hope to continue serving you in the years to come. Thank you for sharing!
Warm Regards,
Gaines Investment Trust
858-454-0322
Posted On: 1/12/2023Juanita went above in beyond with my time spent in the office! Very friendly staff that has wholesome values! Very kind people!!
By: Eddie Drake
Hi Eddie,
Juanita will be so thrilled to read how much her service meant to you. Your comments mean a lot to our team, as they work hard to ensure our visitors and residents are always satisfied.
Thank you,
Posted On: 12/29/2022Had numerous repairs to be done at my apartment. Kevin responded and was very professional and quickly took care of my issues.... Highly recommend Kevin when things need to be done. Thanks Kevin!Read More about
By: sharon klimski
Hi Sharon,
We are humbled by your high praise and kind words about Kevin. We are proud of our hard-working employees, and your acknowledgment of their efforts helps us know that they are hitting the mark. Thank you for choosing us and for your kind words!
Sincerely,
Gaines Investment Trust
858-454-0322
Thank you for your prompt action in response to my last request. The outside request was met as well as the inside one.... Happy Thanksgiving Day! to you all.Read More about Happy Thanksgiving
By: Rachel Capuchino Verified Resident
Source: Property Site
Posted On: 10/12/2022
Changing the faucet in the bathtub
We made a request for repair of the faucet in the bathtub at the end of the night, the other day when we got home the repartition... had been done. Thanks for being so quick to do this.Read More about Changing the faucet in the bathtub
By: Andre Souza Verified Resident
Source: Property Site
Posted On: 9/7/2022Agradecida por sus respuestas oportunas a nuestras necesidades . Gracias a Perla por su cordialidad y siempre con una sonrisa... que nos ayuda a que nuestras necesidades aquí, en Cypres Lake, Sean suplidas de manera rápidas y efectiva.Read More about
By: Grace Grullon
Source: GOOGLE PLACES
Posted On: 8/26/2022
Quick & reliable maintenance service.
I just want to say how impressed I am with the turnaround for a maintenance request I submitted last week. My bath tub drain... was having issues, so I contacted the front office and maintenance team for assistance, and not only did they come and fix the problem the next day for such a low-priority issue, but the work itself is impressive, and I’m so thankful/happy for the team at Cypress Lake at Stonebriar! I appreciate all you do for us residents here. Many thanks, and keep up the great work!Read More about Quick & reliable maintenance service.
By: Harrod Brown Verified Resident
Source: Property Site
Posted On: 8/24/2022Alexis was absolutely fantastic in giving our tour! My family and I could not have asked for such a friendly and knowledgeable... professional. Hands down one of the best experiences I have had. Ask for Alexis when you come she’s such a joy!Read More about
By: LaWanda YOUNG
Source: GOOGLE PLACES
Posted On: 8/9/2022All I can say is WOW. This is the absolute best service I have ever received, especially in a leasing environment, and it... is all thanks to Perla! She made our experience so smooth and seamless that I never want to work with anyone else. Seriously, I will continue to refer people here because of the service that she provided us during our move. Thank you so much Perla for going above and beyond during our time of transition. Keep being amazing! Someone give this girl a raise!Read More about
By: Veronica White
Source: GOOGLE PLACES
Posted On: 8/9/2022Had a really good experience and lots of help from the girl that works there. I think her name was Perla. Thanks again!
By: Arezu
Source: GOOGLE PLACES
Posted On: 8/1/2022Have lived here 5 years. Great place to live. Maintenance requests quickly taken care of. Property well maintained. Gorgeous... pool and clubhouse area. No major issues with anything, really. Will probably live here for several more years.Read More about
By: Anonymous
Source: APARTMENT RATINGS
Posted On: 7/8/2022Beautiful property, lots of amenities, great location, friendly people in office. Zodi was very helpful!
By: Summer Thorne
Source: GOOGLE PLACES
Posted On: 4/28/2022
LOVED IT!
I lived at Cypress Lake for several years and I loved it. Location is awesome. Zodi the property manager was really on... top of things and had an open door policy if you need to talk to her. Maintenance was always fast to respond. I had to move to a different location for work otherwise I would have stayed way longer.Read More about LOVED IT!
By: J Harrison
Source: Property Site
Posted On: 4/28/2022
LOVED IT!
I lived at Cypress Lake for several years and I loved it. Location is awesome. Zodi the property manager was really on... top of things and had an open door policy if you need to talk to her. Maintenance was always fast to respond. I had to move to a different location for work otherwise I would have stayed way longer.Read More about LOVED IT!
By: J Harrison
Source: Property Site
Posted On: 3/17/2022I toured the property with Perla she was exceptional. I was on a bit of a time crunch with finding a place she and the other... office staff I spoke with Conner and Jennifer were great in assisting and working with me to move the process along quickly. In the long run I did not end up leasing here however they get 5 stars for their hard work and COMMUNICATION! Not 1 call or question went unanswered they really do have a great team.Read More about
By: Nikki Swoger
Source: GOOGLE PLACES
Posted On: 3/2/2022I visited the apartment complex and the staff was so helpful and nice. I was helped by Perla, she was very patient and informative.... The complex was everything I was looking for and the best part was having a shopping place near me.Read More about
By: Stacie Gonzalez
Source: GOOGLE PLACES
Posted On: 3/2/2022I went in to see this community and Perla Martinez was more than helpful. She answered all my questions and more. Extremely... helpful and very knowledgeable. Thank you so much for such great customer service.Read More about
By: Precious Cartwright
Source: GOOGLE PLACES
Overall Rating
4.5/5
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