We'd love your feedback! Please take a moment to rate your apartment community and write a review.
5.0 / 5overall rating
Posted On: 5/4/2023Stephanie assisted me and she was great! Her personality was upbeat and engaging. She was very informative and professional!... Thank youRead More about this review
By: thomas satterthwaite
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 4/27/2023I've moved over 20 times in my young adult life and every experience has been eventful in some way. I'm glad to share that... the staff here goes above and beyond to make the moving process as stress-free as possible! Specifically, my correspondence with Perla was IMMENSELY helpful as she is attentive and quick to respond! Though I may have just moved in, I'm looking forward to calling this home for a long while.Read More about this review
By: P P
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 4/5/2023I was looking into moving back to the area and called to schedule a tour. Candy was a super polite, informative agent! She... made the experience comfortable and answered all questions I had with 0 issues! Really looking forward to see if this will be a fit.Read More about this review
By: Susana Aparicio
Hi Susana,
We are thrilled you enjoyed your experience with Candy! Thank you for taking the time to share this incredible review. Please let us know if there is anything else we can do to help.
Very Best,
Gaines Investment Trust
858-454-0322
Posted On: 2/15/2023We had a great time vising a friend that lives in this complex. We grilled and swam. Their pool and grill area are awesome.... They also had a maintenance man on call on Sunday that helped us out with anything we needed.Read More about this review
By: M. Alicia Reyes
Hello,
It's wonderful to hear about your positive experience and description of the community. We always strive for 100% satisfaction, so it's outstanding to hear that you enjoyed your visit and working with our team. If you ever need anything else from us, please feel free to call or stop by. We hope to hear from you again soon!
Thank you,
Gaines Investment Trust
858-454-0322
Posted On: 2/11/2023Leasing professional Juanita S is absolutely helpful and we had a great experience of the community and liked the apartments... very muchRead More about this review
By: Sindhuja Valeti
Dear Sindhuja,
Juanita will be so glad to know how much she helped to improve your experience here at Cypress Lake. We appreciate your 5-star review!
Thank you,
Gaines Investment Trust
858-454-0322
Posted On: 2/11/2023Juanita S. Was a great helper she toured the property with me let me see the apartment and the amenities it and she was great
By: Tammy Taylor
Hi Tammy,
Thank you for this fantastic review of Cypress Lake! Juanita and our entire team work extremely hard to deliver exceptional service, so we love to hear that you enjoyed your visit. We hope to call you a valued resident soon! Please let us know if there's anything else we can do to help.
Sincerely,
Gaines Investment Trust
858-454-0322
Posted On: 2/6/2023I’ve been meaning to make a review for a while to rave about Juanita Sanchez and Alexis Babers. They are consistently professional,... helpful, and proactive when it comes to issues. When they are in the office, I am confident that we will come to a solution easily. I cannot recommend them enough!Read More about this review
By: Nicole Arnold
Hi Nicole,
We are humbled by your high praise and kind words about Juanita and Alexis, and we are glad you made the time to write this great review. They work hard and are dedicated to serving our visitors and residents, so we know they will be delighted to see your comments. Thank you for sharing. Please don't hesitate to reach out if you need anything. We're always happy to help.
Warm Regards,
Gaines Investment Trust
858-454-0322
Posted On: 1/30/2023I walked into Cypress Lake Apartments and needed something immediately. I had the pleasure of working with Ashley. She was... so knowledgeable and personable, I felt right at home. I would 100% recommend that if your looking for a beautiful property with a great staff, stop in see for yourself.Read More about this review
By: Christina Rollins
Dear Christina,
Thank you for taking the time to share your recent experience at Cypress Lake at Stonebriar with Ashley. We take pride in providing a great place to live and hope you will join us as a valued resident soon! Please don't hesitate to contact us if we can answer any questions or help you secure one of our apartment homes. We hope to hear from you soon!
Sincerely,
Gaines Investment Trust
858-454-0322
Posted On: 1/28/2023Juanita is pure gold!! She has excellent customer service and was amazing with giving me all the details I needed! Alexis... is also great as she greeted me with a big smile and was so friendly!Read More about this review
By: L.A. Media
Hello,
Thank you so much for taking the time to recognize Juanita and Alexis. They work hard and are dedicated to serving our residents, so we know they will be delighted to see your comments. Please don't hesitate to reach out if you need anything. We're always happy to help.
Kind Regards,
Gaines Investment Trust
858-454-0322
Posted On: 1/28/2023Alexis and Juanita was great with answering my questions! Awesome girls
By: Britney J
Hi Britney,
Thank you for this thoughtful 5-star review! Alexis, Juanita, and our entire team will be thrilled to see your comments. Thank you for sharing! We love to hear you're enjoying Cypress Lake at Stonebriar, and we sincerely appreciate your recommendation. We hope to continue serving you in the years to come!
Warm Regards,
Gaines Investment Trust
858-454-0322
Posted On: 1/28/2023Juanita was amazing and her customer service was flawless. Definitely recommend this place
By: Sergio Leon
Hello Sergio,
Thank you so much for the recommendation and the high praise for Juanita. She will be so happy to see how much her top-notch service meant to you! Please let us know if there is anything else we can do for you.
Most Sincerely,
Gaines Investment Trust
858-454-0322
Posted On: 1/28/2023Great property and great staff. The leasing agent Juanita was helpful and insightful when I asked about the area. Haven’t... made my decision yet but after touring this is a top option for me!Read More about this review
By: Sydney Dickerson
Hi Sydney,
We love to see you had a 5-Star experience with Juanita! We're so proud of her and our entire team at Cypress Lake at Stonebriar as they work hard to see that our residents and visitors are always taken care of. We would love to serve you as a valued resident and hope to hear from you soon. Thank you for stopping in!
Very Best,
Gaines Investment Trust
858-454-0322
Posted On: 1/28/2023I had alot of questions about the property and needed clarity. i visited the apartments late December 2022, looking for a... 1 bedroom. I was greeted by Juanita and instantly, she was able to answer any questions i had on my mind. Very friendly staff and outgoing.Read More about this review
By: Breighanna B
Hello Breighanna,
Thank you for taking the time to share your recent experience of touring Cypress Lake at Stonebriar. We take pride in providing a great place to live and hope you will join us as a valued resident soon! Please don't hesitate to contact us if we can answer any questions or help you secure one of our apartment homes. We hope to hear from you soon!
Kind Regards,
Gaines Investment Trust
858-454-0322
Posted On: 1/27/2023I am writing to express my appreciation for the outstanding service I received from your leasing agent, Juanita. She was... incredibly helpful and knowledgeable throughout my entire tour process. From the moment I stepped into the office she greeted me with a warm smile and provided excellent customer service that made me feel valued as a guest. She answered all of my questions thoroughly and responded quickly to any additional inquiries I had over the phone or in person. Her attention to detail was remarkable; she really went out of her way to make sure everything about your property was clear so there would be no misunderstandings down the line. Juanita's professionalism is exemplary, making it easy for anyone who works with her – whether they are tenants or landlords – have complete trust in their dealings with her as well as peace of mind knowing that their needs will be taken care of promptly and efficiently by someone who truly enjoys what they do.Read More about this review
By: Diana Robinson
Hi Diana,
We are happy to hear you found Juanita to be so supportive during your experience at Cypress Lake at Stonebriar. It is always our goal to provide the highest level of service to all our residents and prospective residents, and we hope to continue serving you in the years to come. Thank you for sharing!
Warm Regards,
Gaines Investment Trust
858-454-0322
Posted On: 1/12/2023Juanita went above in beyond with my time spent in the office! Very friendly staff that has wholesome values! Very kind people!!
By: Eddie Drake
Hi Eddie,
Juanita will be so thrilled to read how much her service meant to you. Your comments mean a lot to our team, as they work hard to ensure our visitors and residents are always satisfied.
Thank you,
Posted On: 12/29/2022Had numerous repairs to be done at my apartment. Kevin responded and was very professional and quickly took care of my issues.... Highly recommend Kevin when things need to be done. Thanks Kevin!Read More about this review
By: sharon klimski
Hi Sharon,
We are humbled by your high praise and kind words about Kevin. We are proud of our hard-working employees, and your acknowledgment of their efforts helps us know that they are hitting the mark. Thank you for choosing us and for your kind words!
Sincerely,
Gaines Investment Trust
858-454-0322
Posted On: 9/7/2022Agradecida por sus respuestas oportunas a nuestras necesidades . Gracias a Perla por su cordialidad y siempre con una sonrisa... que nos ayuda a que nuestras necesidades aquí, en Cypres Lake, Sean suplidas de manera rápidas y efectiva.Read More about this review
By: Grace Grullon
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 8/24/2022Alexis was absolutely fantastic in giving our tour! My family and I could not have asked for such a friendly and knowledgeable... professional. Hands down one of the best experiences I have had. Ask for Alexis when you come she’s such a joy!Read More about this review
By: LaWanda YOUNG
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 8/9/2022All I can say is WOW. This is the absolute best service I have ever received, especially in a leasing environment, and it... is all thanks to Perla! She made our experience so smooth and seamless that I never want to work with anyone else. Seriously, I will continue to refer people here because of the service that she provided us during our move. Thank you so much Perla for going above and beyond during our time of transition. Keep being amazing! Someone give this girl a raise!Read More about this review
By: Veronica White
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 8/9/2022Had a really good experience and lots of help from the girl that works there. I think her name was Perla. Thanks again!
By: Arezu
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 8/1/2022Have lived here 5 years. Great place to live. Maintenance requests quickly taken care of. Property well maintained. Gorgeous... pool and clubhouse area. No major issues with anything, really. Will probably live here for several more years.Read More about this review
By: Anonymous
Source: APARTMENT RATINGS
5.0 / 5overall rating
Posted On: 7/8/2022Beautiful property, lots of amenities, great location, friendly people in office. Zodi was very helpful!
By: Summer Thorne
Source: GOOGLE PLACES
5.0 / 5overall rating
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Posted On: 4/28/2022
LOVED IT!
I lived at Cypress Lake for several years and I loved it. Location is awesome. Zodi the property manager was really on... top of things and had an open door policy if you need to talk to her. Maintenance was always fast to respond. I had to move to a different location for work otherwise I would have stayed way longer.Read More about this review
By: J Harrison
Source: Property Site
5.0 / 5overall rating
Noise:
Location:
Value:
Staff:
Maintenance:
Amenities:
Parking:
Posted On: 4/28/2022
LOVED IT!
I lived at Cypress Lake for several years and I loved it. Location is awesome. Zodi the property manager was really on... top of things and had an open door policy if you need to talk to her. Maintenance was always fast to respond. I had to move to a different location for work otherwise I would have stayed way longer.Read More about this review
By: J Harrison
Source: Property Site
5.0 / 5overall rating
Posted On: 3/17/2022I toured the property with Perla she was exceptional. I was on a bit of a time crunch with finding a place she and the other... office staff I spoke with Conner and Jennifer were great in assisting and working with me to move the process along quickly. In the long run I did not end up leasing here however they get 5 stars for their hard work and COMMUNICATION! Not 1 call or question went unanswered they really do have a great team.Read More about this review
By: Nikki Swoger
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 3/2/2022I visited the apartment complex and the staff was so helpful and nice. I was helped by Perla, she was very patient and informative.... The complex was everything I was looking for and the best part was having a shopping place near me.Read More about this review
By: Stacie Gonzalez
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 3/2/2022I went in to see this community and Perla Martinez was more than helpful. She answered all my questions and more. Extremely... helpful and very knowledgeable. Thank you so much for such great customer service.Read More about this review
By: Precious Cartwright
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 1/24/2022Brian went above and beyond. Took care of all my maintenance request. Highly recommend. Kind, courteous and clean. Put everything... back where it belongs and even fed my cat when I was in the hospital. Thank you for everything.Read More about this review
By: Epgway
Source: APARTMENT RATINGS
4.8 / 5overall rating
Posted On: 9/15/2021Hello Cypress Team This is just a note to congratulate the work of the leasing agents, they are a very friendly team of people.... But I especially want to acknowledge all the work that Perla did for us, she is a very professional person, with a spirit of service and always with the best attitude. The leasing process was much easier with her guidance and support. We are so happy to be part of this community. Thank you very much for your kindness and your help!! Sincerely Veronica VRead More about this review
By: Anonymous
Source: APARTMENT RATINGS
5.0 / 5overall rating
Posted On: 9/7/2021Nice place I like it here. Maintenance and management responds to requests QUICKLY. A+++
By: Tim Dreslinski
Source: GOOGLE PLACES
4.0 / 5overall rating
Posted On: 7/11/2021Beautiful, very clean and fresh air due to a lot of trees.
By: Mary Ndirangu
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 7/4/2021
By: mohannad abuakel
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 6/16/2021Very nice, gated apartment complex
By: Mike Peterson
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 6/16/2021
By: Dionne Johnson
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 6/14/2021
By: jorge giler
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 5/21/2021
By: Almesha Gude
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 5/3/2021
By: Venkat Sasank
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 4/19/2021
By: Aaron Brown
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 4/18/2021Beautiful amenities and property. Attractive appartment layouts and finishes
By: Susan Kilgore
Source: GOOGLE PLACES
5.0 / 5overall rating
Posted On: 4/5/2021This looked like a real nice place to be able to afford to live.
By: Alexander J. Verner
Hi Alexander,
Thank you for taking to share your positive feedback. It's always our goal to provide the highest level of service, and we're pleased to hear that you're considering Cypress Lake as your future home. We hope to serve you as a valued resident in the near future! Please let us know if there's anything else we can do to help in your search for a new apartment.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Posted On: 3/10/2021This place is awesome! The Preston Village is crossing the street, the apartments are in a very commercial area near to the... Stonebriare Mall. Also you have green areas and a lake where you can walk or have a nice experiences with family. The price is relatively cheaper in that zone! Recommended.Read More about this review
By: Ela Intriago
Hi Ela,
We're overjoyed to read this review! Thank you for sharing this fantastic description of our community. Reviews like yours keep us motivated. We agree with your comments and hope you'll continue to share the great news! Please let us know if there’s anything we can do for you.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Hi Daniel,
Thank you for taking a moment to share this review. Our team will be thrilled to see your 5-star rating!
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Posted On: 12/11/2020Absolutely love it here! Great place, amazing people!
By: Michelle Rivera
Hi Michelle,
Thank you for taking a moment to share this 5-star review! Our team will be thrilled to see your praise and kind words.
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Hello Kelly,
Thank you for taking a moment to share this review. Our team will be thrilled to see your 5-star rating!
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Hello,
Thank you for the 5-star rating! Our onsite team is dedicated to serving you, and we hope to continue doing so in the years to come!
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Posted On: 6/8/2020I’ve lived here for almost a year, and talked with the leasing office today about adding a garage to my lease. Not only did... Allison remember me BY NAME when I walked in this morning (I’ve only spoken to the leasing office maybe twice in the whole year I’ve lived here because I’ve never had any problems), she also remembered my move in process that happened almost a year ago- and she remembered someone else I referred to the apartments and updated me on when I would get a referral bonus on my statement. I work in retail and know how difficult it can be to remember someone you have only had a couple of conversations with, and Allison has pleasantly surprised me every time I’ve spoken to her! Even when I moved in a year ago, she helped me do everything over the phone and online as I was out of state and wasn’t able to view the place in person before signing a lease. She is so accommodating and sweet, and has a great memory! Wanted to send her cookies but I’m sure a great review leaves a longer impression. Thanks Allison!Read More about this review
By: Lindsay Hickerson
Hi Lindsay,
Thank you for sharing this excellent review! We're delighted to read your comments, as it's always our goal to see that our residents are satisfied and taken care of at all times. We hope you will continue to make your home with us in the years to come!
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Posted On: 5/27/2020My boyfriend and I went to visit a few months ago. It is a very beautiful property and we loved how active the residents... were! They offer great amenities; my boyfriend loved the indoor basketball court.Read More about this review
By: Anonymous
Source: APARTMENT RATINGS
5.0 / 5overall rating
Posted On: 3/2/2020Easy and fast moving in. Area and property fit all my needsSource: APARTMENT GUIDE
Overall Rating
5/5
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