Reviews for Cypress Lake at Stonebriar

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Posted On: 9/24/2021

Great quality

The location is amazing, facilities are great, apartments are clean and beautiful, maintenance works great, staff is helpful. I’m very pleased

By: Jose Libonati Verified Resident

Source: Property Site

Posted On: 9/15/2021

Hello Cypress Team This is just a note to congratulate the work of the leasing agents, they are a very friendly team of people. But I especially want to acknowledge all the work that Perla did for us, she is a very professional person, with a spirit of service and always with the best attitude. The leasing process was much easier with her guidance and support. We are so happy to be part of this community. Thank you very much for your kindness and your help!! Sincerely Veronica V

By: Anonymous

Source: APARTMENT RATINGS

Posted On: 9/7/2021

Nice place I like it here. Maintenance and management responds to requests QUICKLY. A+++

By: Tim Dreslinski

Source: GOOGLE PLACES

Posted On: 8/23/2021

Maintenance request resolution

Cypress Lake manager and staff did it again!! They quickly responded to my maintenance request and resolved with their usual professionalism and friendliness. Kudos for the emails and phone call communications keeping me updated on repair schedule and progress towards resolution. You are all AWESOME!!! Keep up the good work!!!

By: Anonymous Verified Resident

Source: Property Site

Posted On: 8/7/2021

Parking violation

I reported a parking violation during non-business hours - the Cypress Lake MANAGER responded very quickly and resolved the issue with courtesy and professionalism . This type of response by Cypress Lake staff is always the norm and greatly appreciated.

By: Anonymous Verified Resident

Source: Property Site

Posted On: 7/11/2021

Beautiful, very clean and fresh air due to a lot of trees.

By: Mary Ndirangu

Source: GOOGLE PLACES

Posted On: 7/4/2021

By: mohannad abuakel

Source: GOOGLE PLACES

Maintenance:

Posted On: 7/1/2021

Maintenance Requests

I wanted to say I always have a great experience with my maintenance requests. The techs are very friendly, professional and knowledgeable. My requests are always completed as quickly as possible. Please let them know their awesome service is greatly appreciated!

By: Christina Woods Verified Resident

Source: Property Site

Posted On: 6/16/2021

Very nice, gated apartment complex

By: Mike Peterson

Source: GOOGLE PLACES

Posted On: 6/16/2021

By: Dionne Johnson

Source: GOOGLE PLACES

Posted On: 6/14/2021

By: jorge giler

Source: GOOGLE PLACES

Posted On: 6/8/2021

Maintenance!!

The Maintenance here is very quick and responsive! Mr Gonzalo is very nice and personable and handles situations quickly!

By: Christopher

Source: Property Site

Posted On: 6/4/2021

I Love It Here!

I love it here. Im very satisfied so far with the maimtenance. They are quick to respond. The construction is noisy but it is temporary I know. Im trying to get all rqsts. in as they I find them. Thanks.

By: Rachel Capuchino Verified Resident

Source: Property Site

Posted On: 5/21/2021

By: Almesha Gude

Source: GOOGLE PLACES

Posted On: 5/3/2021

By: Venkat Sasank

Source: GOOGLE PLACES

Posted On: 4/19/2021

By: Aaron Brown

Source: GOOGLE PLACES

Posted On: 4/18/2021

Beautiful amenities and property. Attractive appartment layouts and finishes

By: Susan Kilgore

Source: GOOGLE PLACES

Posted On: 4/8/2021

Thanks

Thanks for taking care of my last request so quickly and for making the experience of living here so enjoyable.

By: Eduardo Medina Verified Resident

Source: Property Site

Posted On: 4/5/2021

This looked like a real nice place to be able to afford to live.

By: Alexander J. Verner

Source: GOOGLE PLACES Read Property Manager's Response

Hi Alexander, Thank you for taking to share your positive feedback. It's always our goal to provide the highest level of service, and we're pleased to hear that you're considering Cypress Lake as your future home. We hope to serve you as a valued resident in the near future! Please let us know if there's anything else we can do to help in your search for a new apartment. Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 3/24/2021

Things are much better here now!

I was on the phone with the answering service putting in a work order after hours when I saw Gonzalo, the Lead Maintenance tech, still on property on his golf cart. I mentioned I was putting a work order regarding my garage door and being locked out of my apartment. He stopped what he was doing and went above and beyond to make sure that he took care of the problem. Very friendly guy! Also, I want to point out that the new manager, Zodi, along with the new staff Jennifer, Perla, Amy and Joel have all been amazing. I had asked for my AC air ducts cleaned and it was taken care of in a matter of days. You can definitely tell that Zodi wants to take care of all residents and the complex!

By: Eugene Gadway Verified Resident

Source: Property Site

Posted On: 3/22/2021

Recent maint request - trash pick up behind Bldg # 23

Large amount of trash had accumulated in the grassy area behind bldg #23 - once reported, manager Zodi personally reachd out to me and assured me it would be taken care of as soon as possible. And sure enough, her staff cleaned it up!!! Thank you to all for your efforts to make the area a cleaner nicer place to live. Thanks

By: Veronica Davis Verified Resident

Source: Property Site

Posted On: 3/21/2021

By: Charan Teja Somepalli

Source: GOOGLE PLACES

Posted On: 3/10/2021

This place is awesome! The Preston Village is crossing the street, the apartments are in a very commercial area near to the Stonebriare Mall. Also you have green areas and a lake where you can walk or have a nice experiences with family. The price is relatively cheaper in that zone! Recommended.

By: Ela Intriago

Source: GOOGLE PLACES Read Property Manager's Response

Hi Ela, We're overjoyed to read this review! Thank you for sharing this fantastic description of our community. Reviews like yours keep us motivated. We agree with your comments and hope you'll continue to share the great news! Please let us know if there’s anything we can do for you. Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 1/22/2021

Great community!

Love living here! Aside from a great location, so close to anything you could need, the staff at Cypress Lakes are just the best. The office staff are quick to respond to your needs, and always friendly and polite. The maintenence team are knowledge and quick in taking care of any issues. The complex is nice and quiet which is essential for those of us working from home. I can't rave about this place enough!

By: Jenn O

Source: Property Site

Posted On: 1/14/2021

Recent maint request - bathtub and blinds

As usual, response to my recent maintenance request was quick and efficient. Both issues were resolved the day after my request submission. Your staff Glen and Chris were efficient, professional and very courteous/friendly. They ROCK!!! Thanks...

By: Veronica Davis Verified Resident

Source: Property Site

Posted On: 12/15/2020

By: Daniel Freire

Source: GOOGLE PLACES Read Property Manager's Response

Hi Daniel, Thank you for taking a moment to share this review. Our team will be thrilled to see your 5-star rating! Kind Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 12/11/2020

Absolutely love it here! Great place, amazing people!

By: Michelle Rivera

Source: GOOGLE PLACES Read Property Manager's Response

Hi Michelle, Thank you for taking a moment to share this 5-star review! Our team will be thrilled to see your praise and kind words. Kind Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 12/2/2020

Lighting - Mailbox cluster near Legendary Drive

I can't thank you enough for your staff finally taking the time to repair the lighting for the mailbox cluster - I feel some much safer/secure ckg my mail after dark in a well lit space. .

By: Veronica Davis Verified Resident

Source: Property Site

Posted On: 11/7/2020

By: Kelly Jeanne Cooper

Source: GOOGLE PLACES Read Property Manager's Response

Hello Kelly, Thank you for taking a moment to share this review. Our team will be thrilled to see your 5-star rating! Kind Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 10/4/2020

By: Scott Rhodes

Source: GOOGLE PLACES

Posted On: 9/23/2020

By: ChaoHsin Hsu

Source: GOOGLE PLACES Read Property Manager's Response

Hello, Thank you for the 5-star rating! Our onsite team is dedicated to serving you, and we hope to continue doing so in the years to come! Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 6/8/2020

I’ve lived here for almost a year, and talked with the leasing office today about adding a garage to my lease. Not only did Allison remember me BY NAME when I walked in this morning (I’ve only spoken to the leasing office maybe twice in the whole year I’ve lived here because I’ve never had any problems), she also remembered my move in process that happened almost a year ago- and she remembered someone else I referred to the apartments and updated me on when I would get a referral bonus on my statement. I work in retail and know how difficult it can be to remember someone you have only had a couple of conversations with, and Allison has pleasantly surprised me every time I’ve spoken to her! Even when I moved in a year ago, she helped me do everything over the phone and online as I was out of state and wasn’t able to view the place in person before signing a lease. She is so accommodating and sweet, and has a great memory! Wanted to send her cookies but I’m sure a great review leaves a longer impression. Thanks Allison!

By: Lindsay Hickerson

Source: GOOGLE PLACES Read Property Manager's Response

Hi Lindsay, Thank you for sharing this excellent review! We're delighted to read your comments, as it's always our goal to see that our residents are satisfied and taken care of at all times. We hope you will continue to make your home with us in the years to come! Kind Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

Posted On: 5/27/2020

My boyfriend and I went to visit a few months ago. It is a very beautiful property and we loved how active the residents were! They offer great amenities; my boyfriend loved the indoor basketball court.

By: Anonymous

Source: APARTMENT RATINGS

Posted On: 3/2/2020

Easy and fast moving in. Area and property fit all my needs

Source: APARTMENT GUIDE

Posted On: 2/28/2020

By: Priya Durai

Source: GOOGLE PLACES

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